This is an example incident
Incident Report for Lumin
Empathize with those affected and let them know everything is operating as normal.
Posted Mar 31, 2021 - 03:25 UTC
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Mar 31, 2021 - 03:15 UTC
As you continue to work through the incident, update your customers frequently.
Posted Mar 31, 2021 - 03:21 UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Mar 31, 2021 - 03:51 UTC